Skip to content
  • All Articles
  • Employee Resources
    • Employee Handbook
  • Departments
    • Auction Admin
    • Customer Service
    • Front Desk
    • Listing
    • Marketing
    • Outsourced Tasks
    • Software Tutorials
    • SOPs
    • Warehouse
  • Management
    • HR (Management Only)
    • Outsourced Accounting
    • Management
    • Purchasing
  • Log In
    • Log Out
  • All Articles
  • Employee Resources
    • Employee Handbook
  • Departments
    • Auction Admin
    • Customer Service
    • Front Desk
    • Listing
    • Marketing
    • Outsourced Tasks
    • Software Tutorials
    • SOPs
    • Warehouse
  • Management
    • HR (Management Only)
    • Outsourced Accounting
    • Management
    • Purchasing
  • Log In
    • Log Out
  1. Home
  2. /
  3. Knowledgebase
  4. /
  5. Customer Service
  6. /
  7. CS Admin

CS Admin

  • Auctioneer Software: How to Reconcile Overdue Unpaid & Not Picked Up Buyers
  • Local Auctions: Uploading User Documents to the User’s Profile
  • How to check for overdue payments & overdue pickups
  • Auction – How to Issue a Partial Refund on Invoices with More Than One Item
  • Auction – How to Issue a Refund for Invoices with Only One Item
  • Local Auction – How to Issue Refunds (partial refund or full refund)
  • Find unsold auction items for removal
  • Local Auction: How to do a partial refund on an invoice or specific lot
  • Download customer service survey responses (weekly)
  • How to Remove a Bid or Cancel (AKA Freeze) A Max/Proxy Bid
  • How to mark a customer as Tax Exempt (for resellers and non-profits)
  • Requesting a Shredding Pick Up from Sun City Shredding

Copyright © 2026 | Powered by Astra WordPress Theme