Outsourced Tasks 11 Articles
- Auction – Send Customer Feedback Email (Updated 03/13/25)
- Submitting Employee Purchase Invoice (Monthly)
- Download SMTP2Go Activity Log for 30 Days (Monthly)
- Adding Sorted Merch items to Novotex Invoice (weekly) (Updated 03/13/25)
- Updating the listing tracker (Daily Mon-Fri)
- Weekly Auction Sales Tax Update – New Version 2024
- MONTHLY Auction Sales Tax Update – New Version 2024
- How to manage the Local Auction Calendar Schedule Tracker
- Downloading Source Data From AppSheet
- Creating new auctions in AppSheets & Auctioneer Software (Weekly)
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Human Resources 13 Articles
Marketing 5 Articles
Auction Admin 3 Articles
Management 16 Articles
- Payroll
-
bookkeeping/records
- How to submit a receipt for an RGT purchase with the company card or for personal reimbursement
- How to pay for Sorted Merch when using it for Office Supplies/Office Use
- Create a Date Range Report for Zettle (or other) Transactions from Auctioneer Software
- How to Balance/Reconcile the Cash Box
- How to Prepare a Cash Deposit for PNC Bank
- Management Misc
- Reporting
- Requesting Supplies
- Auction Calendar Explainer Video
- Filling Out The Scorecard
Warehouse 6 Articles
Customer Service 17 Articles
-
CS Admin
- Auctioneer Software: How to Reconcile Overdue Unpaid & Not Picked Up Buyers
- Local Auctions: Uploading User Documents to the User’s Profile
- How to check for overdue payments & overdue pickups
- Auction – How to Issue a Partial Refund on Invoices with More Than One Item
- Auction – How to Issue a Refund for Invoices with Only One Item
- Local Auction – How to Issue Refunds (partial refund or full refund)
- Find unsold auction items for removal
- Local Auction: How to do a partial refund on an invoice or specific lot
- Download customer service survey responses (weekly)
- How to Remove a Bid or Cancel (AKA Freeze) A Max/Proxy Bid
- Front Desk
SOPs 1 Article
Accounting 5 Articles
Purchasing 2 Articles
Software Tutorials 35 Articles
- Wordpress/Knowledgebase
- Misc Software
- Acuity Scheduling
- AppSheets Listing App
- Computer Tools 101
-
Auctioneer Software
- Auctioneer Software: How to Export Lot Info & Auction Stats
- How to add an RGT employee admin user to Auctioneer Software
- Troubleshooting Invoices in Auctioneer Software
- Download Lot Info for Ended Auctions
- Updating the Banner Slider Images on the Auction Home Page
- Uploading to a Completed Auction – Auctioneer Software
- Marking Completed Auctions as Archived (Weekly)
- Uploading Lot Locations to an Auction
- Local Auction – Download bidder and winner data after an auction
- Auction – How to edit a lot title or photo