Customer Service
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CS Admin
- Auctioneer Software: How to Reconcile Overdue Unpaid & Not Picked Up Buyers
- Local Auctions: Uploading User Documents to the User’s Profile
- How to check for overdue payments & overdue pickups
- Auction – How to Issue a Partial Refund on Invoices with More Than One Item
- Auction – How to Issue a Refund for Invoices with Only One Item
- Local Auction – How to Issue Refunds (partial refund or full refund)
- Find unsold auction items for removal
- Local Auction: How to do a partial refund on an invoice or specific lot
- Download customer service survey responses (weekly)
- How to Remove a Bid or Cancel (AKA Freeze) A Max/Proxy Bid
- How to mark a customer as Tax Exempt (for resellers and non-profits)
- Requesting a Shredding Pick Up from Sun City Shredding
- Front Desk